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Resetting an expired password: If your password has expired, you will be unable to login to single sign on (including your Concordia Google account and Online Services). On campus, you can simply reset your password at a Windows computer. In order to reset an expired password off campus, you will need to go through the "Don't know your password?" link on the single sign on page. That will take you to a page that lets you reset your password, however you will need to have access to an external email address to perform the password reset in that fashion. If you are off-campus and do not have access to your external email account, please contact IT Services
If you are on-campus, while logged-in to a staff computer (or podium), press CTRL ALT DEL, and choose Change a password.
If you are off-campus, you can change your password using Online Services(but make sure you are not logged in to Online Services), as outlined below:
Go to Concordia's website (concordia.ab.ca), click on Quick Links -> Online Services, then click on Online Services for Faculty.
Click on Forgot your password link.
You will be asked to provide your (non-Concordia) email address on file with HR, and your date of birth, and then click on Email Me a Reset Link.
If you have 2-factor authentication set up for your account you will need to provide the code sent to you in the secondary verification page.
Upon successful verification, an email will be sent to your non-Concordia email address with a link that will allow you to set a password for your account. Click on the link contained in the email (or copy the entire URL into your browser's address bar if the link is not clickable) and you will be able to set your password.
You will need a password that is 8-11 characters long, with a combination of capital letters, small letters, and numbers. Once changed, this will be the same password that you will use to access all other services at Concordia.
Password changes & Google on mobile: When the password is changed on your account, you will need to reenter those credentials on your mobile device. Both Android and iOS will detect that they cannot login to the account any longer and walk you through re-entering your password (in the single sign on page).